© 2020 LayersOf.com by Alexandra Nova

FAQ

Frequently Asked Questions

SHIPPING UPDATE* Please expect shipping delays due to COVID-19. While we are working diligently to get orders out in a timely manner, we are prioritizing the health of our customers as well as our own, by limiting the number of days we will be shipping orders each week.

International Orders: We are not responsible for any additional tax fees that may apply upon package arrival.

 

REFUNDS/RETURNS POLICY: All sales are final.

If an item arrives damaged please contact us within 2 business days for an exchange. If the item is out of stock, an online store credit code will be issued.

Approved returns will be issued via an online store credit code.

 

The customer is responsible for shipping costs on returned items.

For lost/stolen packages please contact info@layersof.com within 21 days of USPS delivery update. A new package will be shipped if there is no tracking update. For orders that were "delivered" but never received a store credit code will be issued.

Packages lost due to incorrect address or missing apartment numbers will not be refunded. Store credit will be provided in this case.

MISTAKES DURING CHECKOUT: If you make a mistake when placing your order please contact us at info@layersof.com as soon as possible so that we can make corrections before shipping your package.

 

What type of jewelry do you sell?

Gold Filled, Silver, and Fashion Jewelry.

What does “Reworked Vintage” mean? Are the pieces authentic?

Our reworked vintage pieces are made from repurposed luxury charms and buttons. The buttons are Authentic, and come from vintage pieces of clothing, bags and which are turned into jewelry. Some of our necklaces are original pieces from certain designers, and will be labeled as such in the item description.

 

GOLD FILLED JEWELRY

 

What does Gold Filled mean?

Gold Filled jewelry is created by applying gold over a base metal such as brass, rhodium, copper or sterling silver.

 

How long will it last?

Under normal wearing conditions, and with proper care, your gold filled jewelry can last a lifetime. It does not chip or peel easily as gold plated jewelry does. Heavy wear and rough conditions will, of course, impact how your jewelry looks. This is true no matter what your jewelry is made of.

 

How do I clean my jewelry?

Warm water and a soft cloth are the best things you can do to maintain the beauty of your jewelry.

 

Things to avoid?

To maintain your jewelry, whether it is gold filled or solid gold, salt water, chlorine (swimming pools) and all heavy detergents and cleaning agents should be avoided.

 

 

FASHION JEWELRY

 

Most fashion jewelry is layered or overlaid with genuine 14kt, 18kt, or 24kt gold, and is manufactured to give you a lifetime of enjoyment with minimal care. 

 

Please keep in mind that detergents and lotions can slowly erode the finish off of all types of jewelry, including fashion jewelry.  Keep your items away from chlorine bleach and all household cleaners.  These will cause damage to the item and stones.  Jewelry should always be removed before swimming and washing dishes.

 

To make your fashion jewelry last longer keep it stored individually or in small plastic bags/containers. Mixing them with other fashion jewelry for long periods of time can sometimes cause erosion.

 

If you have any other questions or concerns, please email us: info@layersof.com.